FAQ
How does Couture for Hire work?
You can either order online and we ship to you Ireland or UK.
We also have a Store in Dublin's City Centre (just off Grafton Street) 14 Duke Street, Dublin 2
Enter date of event and see what dresses are available on this date. You can also filter by size, designer or event to find the perfect look for you.
If you require assistance with your shopping process you can contact our style team on This email address is being protected from spambots. You need JavaScript enabled to view it. or tel 016337982, they are here to offer you help with fit our style advice free of charge!
Reserve your dress - enter the date you want your dress to arrive/collect. You have an option to rent for either a 3 or 5 day period. We recommend booking at least 14 days in advance to ensure you get your first choice.
Wear the dress - Whatever your event, we know it is important to you and we will ensure that your order arrives exactly when you need it.
A deposit of 30% is taken which is non refundable if you change your mind and cancel the dress after booking.
Security Deposit, we must take Credit card details as a security deposit. If the dress is damaged beyond repair the retail value of the dress will be taken from your card. If the dress is torn or small damage we will charge you repair fees once it is possible to fix and rent again.
RETURN
All dress must be returned before 12am on the 3rd or 5th day of your rental period.
When should I make my reservation?
As soon as you know the date of your next event! We recommend that you make your reservation to ensure that you get your first choice of style and colour in the sizes you need. We also recommend scheduling your dress to be delivered 1-2 days before your event if you book online so you have time to complete your look!
What if the dress doesn’t fit?
If the dress does not fit perfectly we offer an alteration service which is an extra cost but this will enusre the dress is the perfect fit for your body.
I want a dress from a designer you currently don’t carry?
What if I want to rent a dress from a designer that isn’t currently featured on your site? We are always looking to add designers and carry the best possible inventory selection for our customers. Email us all dress and designer suggestions and we will do our best to facilitate your needs
How do I cancel my order?
Cancelling orders...... deposits are not refundable
When do I make payment?
For orders online, payment must be made in full. For orders in store we take a 30% deposit this will allow us to book the dress for you and the balance will then be paid upon collection
We must receive a credit card/laser card to book all orders. If you do not have a credit card we will take a 30% security deposit, which will be refundable once the dress is returned in perfect condition
How do I know my dress is clean?
No need to worry about cleaning we will have dresses professionally cleaned from our expert cleaners once we receive them back from you.
Will the dresses need to be pressed upon arrival?
We do our best to ensure everything arrives wrinkle free! Each dress is steamed and pressed before packaging where it is then placed in a garment bag. Certain fabrics are more prone to wrinkle, so if you receive a dress with slight creases please contact us for advice on how to correct it! Garments which are shipped by courier in a garment bag so creases may occur.
What if I accidentally stain or damage the dress?
We understand that some wear and tear may be inevitable and beyond your control. Our dry cleaner can take care of most minor damage. Although very rare, significant destruction or theft is obviously not permitted and we hope to never run into this problem. Unfortunately, if the dress cannot be repaired and we are unable to rent it to future customers, your credit card will be charged immediately for the retail price of the dress. This is included in the waiver you must sign before renting our dresses DELIVERY & RETURN
When does my rental period begin and end?
Your rental period starts on the day your order is delivered, which is the “rental start” date you select on the reservation calendar. For example, if you select to have your dress delivered on a Friday, that is your start date and you would need to contact us to ensure the courier is arranged for collection the day after your even. If your rental is a bank holiday weekend we will expect it back on the Tuesday. It is your responsibility to have the dress returned to us.
How do I know my order will arrive in time?
Our entire business is based on timely delivery so that you can look fabulous for your special occasion. We use the a courier service that is very reliable and the dress will be dropped to your door the day before your even. You must ensure you are at the address you have given us so the courier can drop off the dress. The courier will contact you before dropping off the item so please ensure you have a working phone.
We do require signatures on all deliveries once the delivery has been made. The dress is your responsibility until we receive it back to our warehouse.
What if the renter before me returns the dress late?
This very rarely happens but if the previous customer has been careless and we do not have another dress in the same style and size in stock we will ship another more expensive dress to you. Our main focus is to keep our customers always happy and looking fabulous for your event.
What are my delivery options?
You may collect the dress in our NEW STORE on Duke Street, (at the side of M&S on Grafton street) or you can have the dress delivered by courier. If the dress is delivered by courier we do need 2 days notice. Please contact us in store 016337982 or by email This email address is being protected from spambots. You need JavaScript enabled to view it.
Last minute orders?
If you just find out about your event a day or two before and you do not have time to get into our boutique contact us immediately and we will do our best to facilitate you with an express delivery.
How much does shipping cost?
Dublin - 7 euros
Rep of Ireland - 13 euros
N. Ireland - 15 euros
UK - 20 Euros
Do you deliver to NI or UK? YES we delivery Ireland and UK
Do you ship to PO boxes?
No—please enter a valid residence, company or hotel address for a successful delivery.
What if I want my package delivered to a hotel or location other than my home?
Not a problem—just provide the exact address to which you want the dress shipped. If you're shipping to a hotel, please put the hotel name in the company field and address it to the person who's name is on your reservation. It must be a secure location, not a PO Box, and please make sure the hotel concierge is expecting your delivery.
Is a signature required for delivery?
All deliveries must have a signature to ensure you have received the goods.
What time will my dress arrive?
We cannot give an exact time but your dress can be delivered anytime from 8am to 6pm. Contact us and we do our best to keep you informed, but we will not be able to give you an exact time. If it is more convenient we can deliver to your work address.
How do I return my order?
Couture for Hire wants to make the rental process as convenient as possible! We’ll take care of everything you need to make returning your rental entirely hassle-free! Simply follow the 3 easy steps:
1. Place the dress in the garment cover
2. contact our store 016337982 to arrange collection
3. ensure there is someone are at the property for the courier to collect the dress. If you are working you can bring the dress to work with you and we can collect from your work place.
My rental period ends on a Sunday or holiday. What should I do?
We do not open Sunday so you can return the dress on the monday
What if I return my order late?
Couture for Hire relies on timely returns and customer accountability so please be sure to always return your order on your scheduled end date. You will be charged late fees (20% of the rental price) for every day your order is late, since you are preventing someone else from looking fabulous at her event. You can, however, switch your rental reservation from a 3 day to a 5 day rental if the dresses are available. Contact us before the end of your rental period to complete the process.
What if I want to keep or purchase a dress?
Every few weeks we have a clearance sale where you can purchase the designer dresses at a fraction of the retail costs, so stay tuned for our email as stock is limited.
All dresses are available to buy new also you can browse www.coutureonline.ie or contact us on 016337982
SELECTING & RENTING BRIDESMAID DRESSES How can I choose a dress online that will look good on all my bridesmaids?
Most of us are familiar with the bridesmaid drill-having to purchase an ill-fitting, low- quality dress you only wear once. Couture for Hire Bridesmaids is a different experience in every way, starting with the dress assortment! Our dresses are real designer dresses. As a result, they fit like designer dresses and don’t require the costly alterations like your typical bridesmaids dress.
By selecting one of our Bridesmaid Exclusive collections, you can have your bridesmaids in exactly the same dress or give them the option to choose the style that works best for each of them. We love the look of the modern mix and match bridal party—it’s all about options!
Can each of my bridesmaids rent a different style and/or color of dress?
Yes! Your friends will thank you for letting them choose the style that suits them the best. Let’s say you select the Badgley Mischka bridesmaid dress collection the girls will have four different dress options.
What are the Bridesmaids Collections?
Our Bridesmaid Collections were designed with the modern bridesmaid in mind and will suit a variety of weddings from barefoot beach bashes to formal black tie affairs. We worked with our top designers to curate mix and match collections in a variety of colours, sizes and silhouettes. We have multiple units in each size and we carry sizes 6-18 in most styles.
When should my bridesmaids place their orders?
We recommend you reserve your bridesmaid dresses as soon as possible! We recommend each bridesmaid reserve at least three months before the wedding date to ensure that your size and styles are available.
How long is the rental period?
We always recommend that bridesmaids reserve dresses for 5 day rental periods and schedule their delivery date four or five days prior to the wedding.
Should each bridesmaid submit a separate order or is it best for the party to submit the order together?
Each bridesmaid should book separately so that she can have the dress delivered to her own house prior to the wedding. If one person is paying for everyone and you’d like to save on shipping, it is possible to book all orders together on one credit card.
This is my wedding; how do I know my bridesmaids will receive the right dresses on time?
A wedding does not leave room for error. The dresses must arrive on time, looking perfect. No exceptions; no mistakes. This is our commitment to you on your special day.
In addition, we ensure the dress will arrive to your bridesmaid at least three days in advance of the wedding, so in the unlikely event there is an issue with your order, call us immediately and we will make it right before the big day.
My question isn’t answered here. Where can I send my question?
You can submit your questions to us at any time through our Contact Us page or by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. . You can also contact us at 01-6337982. Alternatively drop into Couture Boutique, Powerscourt, South William Street, Dublin 2 to view and try on our collections